Terms and conditions
All goods can be shipped worldwide. Freight charges will be stated in the order confirmation before you pay. We carefully wrap goods in protective packaging in order to ensure that products arrive in perfect condition, backed by our satisfaction guarantee. If you find that the content is damaged upon receipt, please report this within two days of receipt to firstname.lastname@example.org. Deliveries may depend on various factors including origin, availability of stock, holidays, etc. Delivery time is typically 14 to 21 working days.
Please note that shipped orders may need to go through customs procedures for clearance in the country of arrival. This can extend the estimated delivery times.
Given changing regulations in the current environment, you may experience delivery delays or prolonged clearance formalities.
Orders cannot be cancelled once payment has been made.
We have a 14-day returns policy, allowing for refund or exchange of the item. Beyond this period, we are unfortunately unable to offer refunds or exchanges. The product must be returned in its original packaging and in the same condition it was in when received. Shipping costs for returns and exchanges are not covered by us.* *Please consider using a trackable shipping service and/or purchasing shipping insurance. Amounts will not be refunded if the product arrives in a different condition to that when it was received. Given that we sell decorative goods made of delicate materials, this is of particular importance to us – broken items cannot be fixed. If you wish to return your order, please contact us by email at email@example.com, stating your order number and the reason for the return, and we will provide you with instructions for the return.
Refunds (if applicable)
Once we have received the item and approved the return, we will refund the purchase amount to your account within 14 days. Please remember to keep your shipping receipt as proof that the goods were sent.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange an item, please reach out to us at firstname.lastname@example.org and we will provide you with return address details.